Tutorials
Booking and Signature Process for Regular Clients
When you have a regular client, you do not need to ask for their document again if it is still valid. The process involves preparing the client's booking on the PassportScan web platform, so that upon arrival, only the privacy and traveler entry ...
Hotel Cube privacy Flags Configuration
Introduction: This document outlines the current mapping configuration between PassportScan (PS) and HotelCube (HC) consent fields. Understanding this mapping is crucial for ensuring data accuracy and compliance. This tutorial will guide you through ...
Privacy Text Modification and Form Management
The privacy text can be customized as desired. It is possible to add new forms, giving the customer the option to accept them or not via a checkbox. However, a form that has already been used and signed cannot be modified. For this reason, a new one ...
Double authentifcaition
Tutorial: How to Enable Multi-Factor Authentication (MFA) Multi-Factor Authentication (MFA) adds an extra layer of security to your account by requiring a verification code in addition to your password when logging in. Follow these steps to enable ...
Opera Cloud - Privacy Flags Configuration
During the PassportScan configuration process, one of the questions we receive most frequently is where the privacy consensus that PassportScan generates will end up. During the configuration of the form, these are our consents: MARKET RESEARCH --> ...
Handle non valido - Exeption EOle Sys Error
When starting PassportScan, the following error screens are obtained. Exeption EOleSysError Solution End the "passportscan.exe" and/or "turbo.net" process in Windows Task Manager. Delete the following folders from C:\passportscan: cache, stuexe, and ...
Delete profile from DATABASE
To permanently delete a profile, follow the steps below: 1. Go to the main menu and select CUSTOMERS. Locate the profile, click on the SETTINGS icon (gear icon), and choose VIEW SIGNATURE View signature 2. Delete the signed documents by clicking the ...
How to Configure the Detection and Transmission of Title and Language to Opera
How to Configure the Detection and Transmission of Title and Language to Opera Overview The detection of a client’s Title and Language during registration in PassportScan is a configurable feature. However, since these data points cannot be directly ...
Export guest list
From the general menu on the left click EXPORT then at the bottom of the page the CUSTOMERS or CUSTOMER RESERVATIONS button. It will be possible to export a .csv file. When opening the file, choose the "comma" as the separator between the fields.
Installing PassportScan Cloud on a New PC (Windows Client)
Step by Step Guide: PassportScan Cloud Installation Guide Follow these steps to install and set up PassportScan Cloud properly. 1. Download the Installation File • Go to www.passportscan.net/passportscan_cloud.exe. • Download the ...
App Tutorial - OHIP (WINDOWS CLIENT)
When we have an active integration with Opera Cloud, the process begins with searching for a reservation. This search is conducted against the PMS database, so to perform a "Walk-In," the reservation must be created in Opera first and then searched ...
Workaround for OHIP Chain Managed Hotels with Chain access restrictions
Contextual Information: Some chains with multiple managed hotels may prefer to restrict access to the WSACCESS role at the chain level rather than granting access at the property level. This preference can pose a challenge during the configuration ...
Kiosk Integration - Search already checked-in bookings
In Opera 5 and Opera 5.6 in Datacenter, PassportScan integration allows searching for reservations that are not in check-in status. To include reservations in the search that are in check-in status, it will be necessary to have the "Search Checked ...
Booking Groups (Rooming List) - Tutorial English
*Due to changes in our system logic, it is no longer possible to upload a group list days in advance. Instead, the file import date must align with the group's arrival date. In order to prepare groups in advance, we recommend working directly with ...