App Tutorial - OHIP (WINDOWS CLIENT)
When we have an active integration with Opera Cloud, the process begins with searching for a reservation. This search is conducted against the PMS database, so to perform a "Walk-In," the reservation must be created in Opera first and then searched for.
"Search Booking" is the field where you enter the search parameter. You can use the guest's first name, last name, room number, or, alternatively, the reservation's confirmation number, the latter being the most precise but less "user-friendly."
"Date selection" allows the operator to specify the search date; only past dates or the current date are permitted.
After filling in the search bar, the operator must press the magnifying glass to initiate the search.
"Search Booking" is the field where you enter the search parameter. You can use the guest's first name, last name, room number, or, alternatively, the reservation's confirmation number, the latter being the most precise but less "user-friendly."
"Date selection" allows the operator to specify the search date; only past dates or the current date are permitted.
After filling in the search bar, the operator must press the magnifying glass to initiate the search.
Clicking on the found reservation will grant access to it:
Guest List:
Profiles imported from Opera will be directly visible in the application. As with non-integrated systems, a guest can be added or an existing guest replaced via the button with the scanner icon.
Scanner Icon: This button allows the scanning and recognition of document data. It provides three options:
- "Add" to add an additional guest to the reservation.
- "Replace" to replace the existing profile data.
- "Cancel" to cancel the scan order.
Scan Results:
Each profile's information will display a summary of the profile data. For an Opera profile that was empty, it will show the information already in Opera and allow us to import it. Replacing this data via scanning will update the information directly in the Opera profile after saving the changes.
The right arrow icon serves a dual function: it closes the reservation and, once changes are confirmed, transfers this information to our workspace, where it will automatically replicate in Opera Cloud. Just a second later, the changes will be visible directly within the Opera reservation.
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