Installing PassportScan Cloud on a New PC (Windows Client)

Installing PassportScan Cloud on a New PC (Windows Client)

Step by Step Guide:

PassportScan Cloud Installation Guide


Follow these steps to install and set up PassportScan Cloud properly.


1. Download the Installation File

 Go to https://passportscan.net/passportscan_cloud.exe.

 Download the passportscan_cloud.exe file.


2. Create the Required Folder Structure


While the file is downloading, set up the necessary directories:

1. Open C: drive.

2. Create a new folder and name it “passportscan”.

3. Inside C:\passportscan, create another folder named “app”.


3. Move the Downloaded File

1. Once the download is complete, open the Downloads folder.

2. Copy the file passportscan_cloud.exe.

3. Paste it into C:\passportscan\app.


4. Create a Desktop Shortcut

1. Navigate to C:\passportscan\app.

2. Right-click on passportscan_cloud.exe and select Create Shortcut.

3. Rename the shortcut to “PassportScan Cloud”.


5. Move the Shortcut to Public Desktop

1. Copy the newly created shortcut.

2. Paste it into C:\Users\Public\Desktop.


6. Copy the Database File from Another Computer (Not necessary for most of the installations)

1. From another operational computer, navigate to C:\Passportscan\data.mdb.

2. Copy this file.

3. Paste it into the same location on each new installation.


7. First-Time Login + Activation Code

 Launch PassportScan Cloud.

You must activate each computer with an Activation Code:



  1. For already existing devices, Just reset the device to get a new code, then jump to STEP 6.



  2. In order to generate the activation code for a NEW DEVICE, login into your Workspace, go to Settings > Devices > Add new device.


  3. Enter a device name (e.g., “Front Desk PC”). (This is just an identification name)

  4. Select the mode. (FULL MODE for Windows Client) and click "Save"


  5. Get your Activation Code.


  6. Open the Windows Client and enter the code to activate your device.

    • Related Articles

    • Installare PassportScan Cloud su un nuovo PC (Windows Client)

      Opzione A (rapida): 1. Scaricare BAT INSTALLER desde https://support.passportscan.net/portal/en/kb/articles/download-client-windows e "Avvia come amministratore". A installazione finita si visualizzerà un messaggio di conferma. 2. Da un altro dei ...
    • Local Passportscan - Windows Client Installation

      WARNING: Use exactly the files we provided, using a newer version of ODBC or Visual C++ could create a malfunction into your Passportscan Client. Files needed: Mandatory Passportscan Classic (Windows Client) MySQL ODBC Connector (You might also need ...
    • Importing PMS Reservations into PassportScan (Windows Client)

      Overview This guide provides a detailed explanation of how to import a reservations file (arrivals list) from your Property Management System (PMS) into the PassportScan Windows Client. The import process allows for a one-way, asynchronous bulk ...
    • PassportScan Cloud – New Login System with Single Sign-On (SSO)

      PassportScan Cloud – New Login System with Single Sign-On (SSO) PassportScan Cloud now features a new authentication system that allows users to log in using Single Sign-On (SSO)with Google or Microsoft accounts. This update enhances security, ...
    • PassportScan Cloud Transition and Device Activation Guide

      1. End of Legacy Application As of September 30, the old PassportScan app stopped working permanently. All users must now use PassportScan Cloud. All past and future check-ins remain safely stored in your Workspace; this transition does not affect or ...