PassportScan Cloud Transition and Device Activation Guide
1. End of Legacy Application
As of September 30, the old PassportScan app stopped working permanently.
All users must now use PassportScan Cloud. All past and future check-ins remain safely stored in your Workspace; this transition does not affect or delete any data.
2. Installing PassportScan Cloud
Scan our QR Code or Download the new app from the official stores:
iOS
Android
Install the app on your device and test it before using it at the front desk to ensure everything runs smoothly.
3. Activating a New Device
If the app has never been installed on your device, PassportScan Cloud will prompt for an activation code upon first launch.
3.1 Generating an Activation Code
To generate an activation code, you ust have a user with administrator privileges or a user role with “Manage Devices” permission.
Steps:
Log in to PassportScan Workspace with an authorized user.
Go to Settings > Devices > Add new device.
Enter a name for the device (e.g., “Front Desk Tablet”).
Select FULL MODE for the device and click Save.
The activation code will be displayed. Copy this code.
3.2 Activating the Device
Open PassportScan Cloud on the new device.
Enter the activation code provided.
The device will be linked to your Workspace and ready to use.
⚠️ Only users with administrator rights or “Manage Devices” permission can generate activation codes.
4. Security and Recommendations
⚠️ It is recommended to set up a PIN and optionally enable MFA (Multi-Factor Authentication) to strengthen security.
⚠️ Any old devices that are no longer in use can be removed from Workspace to prevent unauthorized access.
Related Articles
Configurazione Tablet Dedicato (Signature Mode) in PassportScan Cloud”
Configurazione della funzione “Tablet Dedicato” (Signature Mode) su PassportScan Cloud Questo manuale tecnico spiega come configurare e utilizzare la funzione “Tablet Dedicato” (Signature Mode) di PassportScan Cloud. Questo strumento permette agli ...Installing PassportScan Cloud on a New PC (Windows Client)
Step by Step Guide: PassportScan Cloud Installation Guide Follow these steps to install and set up PassportScan Cloud properly. 1. Download the Installation File • Go to https://passportscan.net/passportscan_cloud.exe. • Download the ...Installare PassportScan Cloud su un nuovo PC (Windows Client)
Opzione A (rapida): 1. Scaricare BAT INSTALLER desde https://support.passportscan.net/portal/en/kb/articles/download-client-windows e "Avvia come amministratore". A installazione finita si visualizzerà un messaggio di conferma. 2. Da un altro dei ...Problemas de acceso a PassportScan Cloud (ES)
Descripción: Este artículo explica por qué algunos usuarios pueden tener dificultades para acceder a PassportScan Cloud y cómo resolverlo temporalmente, incluso si no se conoce la causa exacta del bloqueo. Contenido del artículo: Introducción Algunos ...How to Upload Your Logo in PassportScan Workspace preventing issues
When uploading a logo in PassportScan Workspace, you might notice that the image appears to upload successfully but the changes are not saved. This issue usually happens because the logo: Is too large or has too high resolution. Is in a format that ...