Create multiple users with under the same account
Simply adding the + (plus) and a number (ex. +1, +2, +3 etc.), before the @ you can use the same email for as many users as you need and identify each one with an Alias. You can add an Alias to each user during the creation process, or simply through the edit button.(go to settings, then “users”, then "edit" or “add user”).
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Why in my Workspace don't I see the option “add bookings” anymore?
Once you connect an integrated PMS, that option disappears, because you don’t need to create any booking manually. In case of receiving Walk-in guests, first you have to create a new reservation in your PMS, then you will find it in the Passportscan ...
Why can't I see the button “start walk-in” on my device?
If you connect an "Integrator" (PMS) you no longer need that button. If there’s a walk-in guest, create the reservation in the PMS first, then press “Search Booking” in the app and look for that guest as usual
I can’t change the VAT number on my Billing, what can I do?
This field can be changed only by our accounting, please write an email to account@passportscan.net with the new VAT number and a short explanation, we’ll change it as soon as possible.
Error: Device linked to another owner.
When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...