GENERAL
Lost password or activation e-mail not received
Please go to this link to recover your password https://workspace.passportscan.net/login
I can't upload my logo, I get a logo.
If you see an error when you try to upload an image on your branch, and you click on "save", here's a solution. It's possible that the image isn't the right format, or size, or it's corrupted in some way. Please use this website to process the image ...
Can I download a signed FORM (Reg. Card etc.)?
You can download the signed form from the left sided menu > "Signed Forms" Please notice that Passportscan is going to keep the signed forms all the time, as long as your account still active. Nonetheless, if you want to download a copy, you can do ...
How to import a group list for the Italian police file?
To perform a group import, it will be necessary to scan the group leader's document. Step 1: Through the application, scan the client's document, and select it as a leader. This step is the most important, if you do not have a leader assigned to the ...
Codification for Document Type and Countries
- Gender format is "M" for Male and "F" for female. - All country fields will be in ISO3 format. (Three - All date fields will have the format “YYYY-MM-DD” example: 1879-03-14. The codes of the types of documents accepted today are: IDC for the ...
Can I change the Forms name ?
You can change the FORMS name anytime, it doesn't affect any data on the signed forms so far. The only thing that you cannot modify is the text of the consents, since it gets locked as soon as a guests completes the signature process. In the App the ...
UDF Fields - Opera 5 - Kiosk Interface (Only for local installations)
If you are an Opera Kiosk Interface user, you may have noticed that some of the fields are not compiled inside Opera's profile .This is because these fields are not available through web services, and therefore we cannot transfer the information in ...
Search Signed Privacy Document
From our workspace, Signed Forms> You can search your signed documents by: Selecting a specific date and find all the signed docs that day Deleting the offered default date and clicking search, it gives you the whole list of signed documents
Credit Card codes for Opera & Opera Cloud integrations
We recently released a new feature able to scan a credit card and send this details directly to Opera and Opera Cloud. To make it work, Opera has to be configured with the standard codes for every credit card: MC Master Card VA VISA MA Maestro AX ...
How do I hide or show the "Rate" field with Opera Kiosk Interface?
You might need to hide or show the rate field with Opera's Kiosk interface. Inside the settings, there's a rate field where you can choose how to work with the rates: None: Always shows the rate. By suppress rate: It depends on an Opera parameter ...
How does CLP (Data Cleaning Procedure) works?
Our Cleaning Procedure is a feature for our system to be GDPR compliant. You can configure it based on your needs selecting which fields you want to be controlled by our CLP. First of all you need to configure your rule, selecting which fields you ...
My PMS is local based. What do I need to Whitelist to connect it with PassportScan Cloud?
If our integration with your PMS is not working, and it seems like you cannot find your reservations or you are getting any error with the configuration, you might need to whitelist our IP's before making it work. PassportScan Production IPs: ...
Error: Device linked to another owner.
When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...
What is the option "closing time" for?
The Closing Time is the time you want to close the current day. If you set "0" by default, the current day will be closed at midnight. Example: If we set the closing time to 3, the day will last from 3:00 to 3:00 of the next day, instead of midnight. ...
What’s the button “Manual Capture” for?
That button allows you to take a manual picture during the scanning process. If ON, you can take a picture of the document back side (ID, Passport etc.), as well as capture other images like a Tax Free paper or Custom Entrance in case you need it. ...
What’s the button “Kiosk Mode” for?
That button could be ON if you want to keep the App always logged in. It’s useful in case you want to keep your devices in a stand, to allow your guests to make the check-in themselves, scanning their own Document.
Why in my Workspace don't I see the option “add bookings” anymore?
Once you connect an integrated PMS, that option disappears, because you don’t need to create any booking manually. In case of receiving Walk-in guests, first you have to create a new reservation in your PMS, then you will find it in the Passportscan ...
How can I see in my App the Privacy Document to be signed?
You’ve got to create a new FORM in your workspace, please follow this TUTORIAL VIDEO that explains every single step. (It's an outdated video, work is in progress for the new layout) Remember, you can create as many documents you want, in different ...
I can't see the whole Menu in the Workspace
If you can't see all the menu's functionality, it's possible that your credit expired, so you should proceed to recharge it.
My credit is close to expiring, what should I do?
You can add credit anytime from the very Workspace, in your Billing (go to settings, then click on Billing on the left menu) we offer different bundles, choose the one that fits for you, just using a debit/credit card and completely by yourself. ...
I can’t change the VAT number on my Billing, what can I do?
This field can be changed only by our accounting, please write an email to account@passportscan.net with the new VAT number and a short explanation, we’ll change it as soon as possible.
Create multiple users with under the same account
Simply adding the + (plus) and a number (ex. +1, +2, +3 etc.), before the @ you can use the same email for as many users as you need and identify each one with an Alias. You can add an Alias to each user during the creation process, or simply through ...
Why can't I see the button “start walk-in” on my device?
If you connect an "Integrator" (PMS) you no longer need that button. If there’s a walk-in guest, create the reservation in the PMS first, then press “Search Booking” in the app and look for that guest as usual
Windows Version
Last May of 2020, Microsoft released the version 2004 of Windows 10. After that, we had to update our application in order to make it compatible with Windows 10 again. If your application doesn't start, you might need to update Passportscan. Download ...