Why can't I see the button “start walk-in” on my device?
If you connect an "Integrator" (PMS) you no longer need that button. If there’s a walk-in guest, create the reservation in the PMS first, then press “Search Booking” in the app and look for that guest as usual
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Why in my Workspace don't I see the option “add bookings” anymore?
Once you connect an integrated PMS, that option disappears, because you don’t need to create any booking manually. In case of receiving Walk-in guests, first you have to create a new reservation in your PMS, then you will find it in the Passportscan ...
How can I see in my App the Privacy Document to be signed?
You’ve got to create a new FORM in your workspace, please follow this TUTORIAL VIDEO that explains every single step. (It's an outdated video, work is in progress for the new layout) Remember, you can create as many documents you want, in different ...
Error: Device linked to another owner.
When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...
What’s the button “Kiosk Mode” for?
That button could be ON if you want to keep the App always logged in. It’s useful in case you want to keep your devices in a stand, to allow your guests to make the check-in themselves, scanning their own Document.
What’s the button “Manual Capture” for?
That button allows you to take a manual picture during the scanning process. If ON, you can take a picture of the document back side (ID, Passport etc.), as well as capture other images like a Tax Free paper or Custom Entrance in case you need it. ...