Why can't I see the button “start walk-in” on my device?

Why can't I see the button “start walk-in” on my device?

If you connect an "Integrator" (PMS) you no longer need that button. If there’s a walk-in guest, create the reservation in the PMS first, then press “Search Booking” in the app and look for that guest as usual

    • Related Articles

    • How to access the application with PIN and MFA (Windows, Android, iOS)

      Starting from version 20.0X (Windows) and 1.5.X (Android/iOS), logging in with only username and password is no longer supported. You now need to set up a PIN to access the applications. ? Step 1: Set up your PIN in Workspace Once your PIN is ...

    • Why in my Workspace don't I see the option “add bookings” anymore?

      Once you connect an integrated PMS, that option disappears, because you don’t need to create any booking manually. In case of receiving Walk-in guests, first you have to create a new reservation in your PMS, then you will find it in the Passportscan ...

    • PassportScan Cloud Legacy Discontinuation in Summer 2025 & Device Enable

      We're reaching out to inform you about the discontinuation and removal from app stores of PassportScan Cloud Legacy during the summer of 2025. We understand that any changes to the tools you use are important, and we want to ensure your transition is ...

    • How can I see in my App the Privacy Document to be signed?

      You’ve got to create a new FORM in your workspace, please follow this TUTORIAL VIDEO that explains every single step. (It's an outdated video, work is in progress for the new layout) Remember, you can create as many documents you want, in different ...

    • Error: Device linked to another owner.

      When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...