What’s the button “Manual Capture” for?
That button allows you to take a manual picture during the scanning process. If ON, you can take a picture of the document back side (ID, Passport etc.), as well as capture other images like a Tax Free paper or Custom Entrance in case you need it. This picture can be taken as a second image, for those documents that only need to be scanned on the front side (Passports, DL. etc.). Some devices also have better performance with that option, but we suggest to not activate it unless you need it, our default configuration has the best performance for general needs.
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What’s the button “Kiosk Mode” for?
That button could be ON if you want to keep the App always logged in. It’s useful in case you want to keep your devices in a stand, to allow your guests to make the check-in themselves, scanning their own Document.
Why can't I see the button “start walk-in” on my device?
If you connect an "Integrator" (PMS) you no longer need that button. If there’s a walk-in guest, create the reservation in the PMS first, then press “Search Booking” in the app and look for that guest as usual
Red Led - Pen button is not being displayed
Whenever the famous red led appears (Left for Scanner | Right for Tablet), it means that Passportscan wasn't able to recognize the tablet by any reason. Here you can find a few common problems: 1 - Restart Wacom's service. 2 - It might also happen ...
Update the interface password (OHIP)
Opera side: Step 1 Log in to Identity Management in Opera with an administrator user and click on "Manage" Step 2 Click on Users Step 3 Search for the PassportScan user. The user is always composed of the Tenant/Chain code+Vendor in this format: ...
Choose your integrated product and get the Keys to connect PassportScan with your PMS
Dear customer, Here's the final steps to connect the interface of your required PMS from your workspace. As a first step, you've got to sign in to the Workspace. Then: 1 - Go to Settings on the top right corner: 2 - Click on "Edit" on the branch to ...