Resolving the Conflict between Windows 11 KB5046740 and Passportscan Client

Resolving the Conflict between Windows 11 KB5046740 and Passportscan Client

Introduction

Good morning, we have detected an issue with the latest Windows 11 update (KB5046740), which causes a conflict with the Passportscan Windows Client. In this tutorial, we will guide you through the steps to:

  • Uninstall the problematic update.
  • Pause Windows 11 updates for 15 days, allowing the development team to work on a solution.

1. Uninstall the KB5046740 Update

Steps:

  1. Access Settings:

    • Press Win + I or click on Start and select Settings. 

  2. Go to the Updates section:

    • In the settings window, click on Windows Update in the sidebar. 

  3. View update history:

    • Select Update history. 

  4. Uninstall the update:

    • Scroll down and click on Uninstall updates.
    • Find the KB5046740 update in the list.
    • Select the update and click on Uninstall. 

  5. Restart your computer:

    • After uninstalling the update, restart your computer to apply the changes.

2. Pause Windows 11 updates for 15 days

Steps:

  1. Reopen the Windows Update section:

    • Go back to Settings > Windows Update. 

  2. Pause updates:

    • Click on Pause updates.
    • Select a time period of 15 days. 

Conclusion

By following these steps, the issue caused by the KB5046740 update should be temporarily resolved. We will update you as soon as a definitive solution is available from our development team.

We apologize for the inconvenience and thank you for your cooperation.

The Passportscan Team



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