Locked Scanner - Error Message when scanning
Considering the daily use of the scanner, it might end up locked accidentally. If Passportscan pops an error message everytime you try to scan, check the back side of the scanner and make sure that it is not locked.
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Scanner is not being detected
Whenever the famous red led appears, it means that Passportscan wasn't able to recognize the scanner by any reason. Here you can find a few common problems: 1 - Any other Windows user is still active, someone forgot to close their session. Our ...Error: Device linked to another owner.
When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...Can I change the Forms name ?
You can change the FORMS name anytime, it doesn't affect any data on the signed forms so far. The only thing that you cannot modify is the text of the consents, since it gets locked as soon as a guests completes the signature process. In the App the ...I can't upload my logo, I get a logo.
If you see an error when you try to upload an image on your branch, and you click on "save", here's a solution. It's possible that the image isn't the right format, or size, or it's corrupted in some way. Please use this website to process the image ...What’s the button “Kiosk Mode” for?
That button could be ON if you want to keep the App always logged in. It’s useful in case you want to keep your devices in a stand, to allow your guests to make the check-in themselves, scanning their own Document.