Locked Scanner - Error Message when scanning
Considering the daily use of the scanner, it might end up locked accidentally. If Passportscan pops an error message everytime you try to scan, check the back side of the scanner and make sure that it is not locked.
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Scanner is not being detected
Whenever the famous red led appears, it means that Passportscan wasn't able to recognize the scanner by any reason. Here you can find a few common problems: 1 - Any other Windows user is still active, someone forgot to close their session. Our ...The nationality field is not recognized or is blocked after scanning
Description After scanning a document with the PassportScan app on a tablet, the Nationality field may: Not be automatically recognized, Remain empty, or Appear as non-editable on the next screen. This behavior can occur regardless of the document ...Error: Device linked to another owner.
When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...Recommended devices for PassportScan Cloud
**Introduction:** To enhance your experience with the PassportScan Cloud application, we recommend utilizing the latest-generation devices. Annually, we curate a selection of compatible devices with their respective technical specifications. These ...PassportScan Cloud Legacy Discontinuation in Summer 2025 & Device Enable
We're reaching out to inform you about the discontinuation and removal from app stores of PassportScan Cloud Legacy during the summer of 2025. We understand that any changes to the tools you use are important, and we want to ensure your transition is ...