Locked Scanner - Error Message when scanning
Considering the daily use of the scanner, it might end up locked accidentally. If Passportscan pops an error message everytime you try to scan, check the back side of the scanner and make sure that it is not locked.
Scanner is not being detected
Whenever the famous red led appears, it means that Passportscan wasn't able to recognize the scanner by any reason. Here you can find a few common problems: 1 - Any other Windows user is still active, someone forgot to close their session. Our ...
Red Led - Pen button is not being displayed
Whenever the famous red led appears (Left for Scanner | Right for Tablet), it means that Passportscan wasn't able to recognize the tablet by any reason. Here you can find a few common problems: 1 - Restart Wacom's service. 2 - It might also happen ...
Last May of 2020, Microsoft released the version 2004 of Windows 10. After that, we had to update our application in order to make it compatible with Windows 10 again. If your application doesn't start, you might need to update Passportscan. Download ...
Database Connection Problems
One of the most common problems with the local version of Passportscan is this window: It belongs to the configuration step of Passportscan and it will only appear when PassportScan is not attached yet to a database, or when Passportscan is not able ...