Locked Scanner - Error Message when scanning
Considering the daily use of the scanner, it might end up locked accidentally. If Passportscan pops an error message everytime you try to scan, check the back side of the scanner and make sure that it is not locked.
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Scanner is not being detected
Whenever the famous red led appears, it means that Passportscan wasn't able to recognize the scanner by any reason. Here you can find a few common problems: 1 - Any other Windows user is still active, someone forgot to close their session. Our ...Error: Device linked to another owner.
When a device is used to login into Passportscan's App, a token is created inside our system to identify every single device. Meaning that the device is linked with the account, and it cannot be used to login into another account for security ...PassportScan Cloud Legacy Discontinuation in Summer 2025 & Device Enable
We're reaching out to inform you about the discontinuation and removal from app stores of PassportScan Cloud Legacy during the summer of 2025. We understand that any changes to the tools you use are important, and we want to ensure your transition is ...Can I change the Forms name ?
You can change the FORMS name anytime, it doesn't affect any data on the signed forms so far. The only thing that you cannot modify is the text of the consents, since it gets locked as soon as a guests completes the signature process. In the App the ...What’s the button “Kiosk Mode” for?
That button could be ON if you want to keep the App always logged in. It’s useful in case you want to keep your devices in a stand, to allow your guests to make the check-in themselves, scanning their own Document.