Database Connection Problems
One of the most common problems with the local version of Passportscan is this window:
It belongs to the configuration step of Passportscan and it will only appear when PassportScan is not attached yet to a database, or when Passportscan is not able to reach the database configured.
In order to resolve this error, the first thing to check is whether the server has an internet connection or is working properly. If you are an operator, or a receptionist and you are able to do it, simply restart the server. If there is no damage, Passportscan should be working within a few minutes.
If restarting the server does not solve the problem, have in mind that we will need to check the server in order to identify the problem, and we might need the support of your IT Team.
Recommendation:
It often happens that after a power failure, or an incorrect system shutdown, the server cannot reactivate the MySQL service, and may even corrupt the database. From Passportscan support we strongly recommend configuring a backup on our database in order to prevent data loss and generate unforeseen costs by the recovery of the service.
Related Articles
Red Led - Pen button is not being displayed
Whenever the famous red led appears (Left for Scanner | Right for Tablet), it means that Passportscan wasn't able to recognize the tablet by any reason. Here you can find a few common problems: 1 - Restart Wacom's service. 2 - It might also happen ...Scanner is not being detected
Whenever the famous red led appears, it means that Passportscan wasn't able to recognize the scanner by any reason. Here you can find a few common problems: 1 - Any other Windows user is still active, someone forgot to close their session. Our ...Signature displaced Fix
WARNING: Administrator rights might be required to complete this procedure. One of the most common problems with the wacom driver is related to signature, when the user tries to complete the signature process, the signature is actually being ...Choose your integrated product and get the Keys to connect PassportScan with your PMS
Dear customer, Here's the final steps to connect the interface of your required PMS from your workspace. As a first step, you've got to sign in to the Workspace. Then: 1 - Go to Settings on the top right corner: 2 - Click on "Edit" on the branch to ...My PMS is local based. What do I need to Whitelist to connect it with PassportScan Cloud?
If our integration with your PMS is not working, and it seems like you cannot find your reservations or you are getting any error with the configuration, you might need to whitelist our IP's before making it work. PassportScan Production IPs: ...